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Apple and Google do take very cold, inhuman approaches toward customer service (or lack of it.) Except in the case of the Apple Store where the employees are ge
by ebbv 13y ago
Apple and Google do take very cold, inhuman approaches toward customer service (or lack of it.) Except in the case of the Apple Store where the employees are generally quite friendly, even if their actual helpfulness varies greatly from individual to individual.
That said, it would be moronic of them to allow comments/threads which are advocating people to take legal action against the company on their own boards. It doesn't matter if the customer is right or not, those kinds of posts are only going to result in more angry, pitchfork wielding customers. I expect pretty much any company, even ones much more customer friendly than Apple, would remove such posts.
- bsimpson 13y agoGoogle phone support for Chromebooks is surprisingly good.
- ebbv 13y agoThat's good to hear. Their support for most of their products is non-existent, though. :)
- Pxtl 13y agoI found them quite helpful when I sent my N7 for RMA, too. Seems like they get it right for paying public consumers - I guess that's the demo that's critical to your reputation. Everybody expects corporate clients and free public users to get crapped on, but once you're paying for a physical widget you expect the warranty signed in blood.
- aroch 13y agoI don't know, I had to RMA my Nexus 7 twice (both due to faulty hardware, one was missing the physical buttons entirely and the other was reporting 1GB total space) and both times Google didn't want to process the RMA or wanted me to send it to Asus who would them send it to Google (while both companies placed a ~$400 lien on my card) and take 1+month.
- ctdonath 13y agoYup. The problem seems a small matter of an OTA software update. The solution being posted - and deleted - is demanding a replacement of >US$500 of hardware. Whatever the reason for not fixing the actual problem, what's being advocated as a solution isn't: it's just a way of counter-irritating the company into (one hopes) releasing an actual fix. Abusive behavior is not corrected by abusive behavior in return. There's some reason the correct fix hasn't been released (whether you agree with the reason or not), Apple doesn't want to talk about it for whatever reason makes sense to them, and of course will stop any advocacy of malicious behavior on their servers designed to manipulate the company into doing something they have reason not to.
- pja 13y agoIt's hardly "malicious behaviour" to expect a company to deliver the service their product advertising claimed.
- ctdonath 13y agoResponding to that lack of delivery by abusing an unrelated legality, as a means to raise the stakes until a fix occurs, is. It's like screaming at someone until they do what you want, even if they think there's a good reason not to and you don't know what the reason is.
- pessimizer 13y ago>abusing an unrelated legality How is trading in your non-working phone for a working phone an "unrelated legality?"
- jevinskie 13y agoYour product doesn't work and the company refuses to support it or fix the issue. What are you supposed to do, suck it up and be happy with your $500 paperweight?
- slantyyz 13y ago