7 ms·

Usersnap – Visual Bug Tracking

43 points by grexi 13y ago

quarterto 13y ago
This is brilliant, and brings to mind Marco Arment's excellent Bugshot[1] for iOS. Of course, this won't work for more complex interaction bugs, but perhaps support for animated GIFs could be added? Edit: just seen the pricing, $19/mo seems a bit steep, and there's no free tier, just a trial. Shame. They're positioning it as an integrated bug reporting solution, but I think it would get more adoption as an atomic tool with more approachable pricing. [1]: https://itunes.apple.com/gb/app/bugshot/id669858907?mt=8 https://itunes.apple.com/gb/app/bugshot/id669858907?mt=8
- zhuzhuor 13y ago
  What concerns me more than the pricing is their monthly limits. $99/m can only allow 300 feedback forms collected in each month. That is only 10 per day
  - grexi 13y ago
    In the bug tracking use case it's plenty - imagine 300 meaningful tickets / month.
    - estsauver 13y ago
      The hard part is the "meaningful" part. Many of them are likely to be duplicates/not particularly helpful.
swatkat 13y ago
Site is down. Here's a usersnap of usersnap ;) http://i.imgur.com/YEdsPr7.jpg http://i.imgur.com/YEdsPr7.jpg
- grexi 13y ago
  That's the power of hackernews. Back up with more power :-)
- deleted 13y ago
  [deleted]
SchizoDuckie 13y ago
If the site goes down due to being linked on HN, what happens to your bugs? is there a queue for if the platform is down during a submission?
- fdorfbauer 13y ago
  yes, there's a queue. no worries.
Jemaclus 13y ago
Man, they really, really, really, really, really, really want to chat with me. And I'm not even a hot single in my area!
- fdorfbauer 13y ago
  Josef is there for you. He's a really really nice dude. promised.
eterm 13y ago
The demo didn't work for me, Firefox 24.0/Windows. It just greyed out the screen, I could draw but I had no tool icons to do anything with it. The only way I could recover the page was to resize the window.
- grexi 13y ago
  Please get in touch with us at contact (a) usersnap.com to investigate this issue. Thank you very much!
eitally 13y ago
Where is the value-add to convince me or my QA team that this is worth $ compared to the current practice of using browser extensions (like Awesome Screenshot for Chrome) to take screengrabs and annotate them? Yes, our method is lacking the interface to bug trackers, but we don't use any of those bug trackers anyway, so no loss.
- grexi 13y ago
  Your QA doesn't have to install an extension. Imagine cross-browser or cross-device testing (desktop, mobile, even IE!) or imagine the feedback comes from your (development) customers. Usually, you'll get unstructured emails with near-zero screenshots / meta information.
  - eitally 13y ago
    I hadn't considered non-desktop testing -- thanks for the idea. :)
    - grexi 13y ago
      Another use case of our customers: in-app bugtracking - they work day by day in the web app and can submit bug reports or feature ideas while they are working. Because of that, many papercuts can be fixed which would not have been reported normally.
strict9 13y ago
>Visual Bug Tracking: Understand what your user's mean! This is petty, but such an obvious misspelling/typo means I move on. If you can't polish copy details on the landing page, the product probably isn't polished either.
- grexi 13y ago
  Well, in fact it's just the result page of the Usersnap examples and no polished landing page. But I've corrected it for you!
  - strict9 13y ago
    Remember that people scan and not read word for word. Because that text was large, I assumed it was a tagline. Regardless, prompt attention to feedback is appreciated and a sign of a successful business. Like the design otherwise, best of luck.
- yeukhon 13y ago
  Oh please. Give me a break. I have read typo and grammar errors on well published papers and those are the big guys in their fields. I am sure their products aren't polished either.
  - strict9 13y ago
    Just because it's done doesn't mean it's OK. It's one of the quickest ways to lose credibility with potential customers and one of the easiest things to check for.
    - yeukhon 13y ago
      It is forgivable. You sound just like your username: strict. You have to be able to be flexible. Bugs every day in this world. Little forgiveness is what the world needs. Don't be so judgmental. Missing ' in a tagline is not a big deal at all.
overshard 13y ago
I'd love to use this service but as a freelancer who would get much more than 300 feedbacks a month the pricing schema seems completely off point and makes it impossible for me to use. I really hate companies that have tiered pricing, it's unfair to those who don't use all of their allocated tier and unfair to those who need much more and are fine with paying if I don't need to contact them, just implement a way for me to pay-per-feedback or something.
birdmanrad 13y ago
I prefer bugherd which doesn't limit submissions and is based on file storage instead.

43 points by grexi 13y ago

This is brilliant, and brings to mind Marco Arment's excellent Bugshot[1] for iOS. Of course, this won't work for more complex interaction bugs, but perhaps support for animated GIFs could be added? Edit: just seen the pricing, $19/mo seems a bit steep, and there's no free tier, just a trial. Shame. They're positioning it as an integrated bug reporting solution, but I think it would get more adoption as an atomic tool with more approachable pricing. [1]: https://itunes.apple.com/gb/app/bugshot/id669858907?mt=8 https://itunes.apple.com/gb/app/bugshot/id669858907?mt=8

zhuzhuor 13y ago
What concerns me more than the pricing is their monthly limits. $99/m can only allow 300 feedback forms collected in each month. That is only 10 per day
- grexi 13y ago
  In the bug tracking use case it's plenty - imagine 300 meaningful tickets / month.
  - estsauver 13y ago
    The hard part is the "meaningful" part. Many of them are likely to be duplicates/not particularly helpful.

swatkat 13y ago

Site is down. Here's a usersnap of usersnap ;) http://i.imgur.com/YEdsPr7.jpg http://i.imgur.com/YEdsPr7.jpg

grexi 13y ago
That's the power of hackernews. Back up with more power :-)
deleted 13y ago
[deleted]

SchizoDuckie 13y ago

If the site goes down due to being linked on HN, what happens to your bugs? is there a queue for if the platform is down during a submission?

fdorfbauer 13y ago
yes, there's a queue. no worries.

Jemaclus 13y ago

Man, they really, really, really, really, really, really want to chat with me. And I'm not even a hot single in my area!

fdorfbauer 13y ago
Josef is there for you. He's a really really nice dude. promised.

eterm 13y ago

The demo didn't work for me, Firefox 24.0/Windows. It just greyed out the screen, I could draw but I had no tool icons to do anything with it. The only way I could recover the page was to resize the window.

grexi 13y ago
Please get in touch with us at contact (a) usersnap.com to investigate this issue. Thank you very much!

eitally 13y ago

Where is the value-add to convince me or my QA team that this is worth $ compared to the current practice of using browser extensions (like Awesome Screenshot for Chrome) to take screengrabs and annotate them? Yes, our method is lacking the interface to bug trackers, but we don't use any of those bug trackers anyway, so no loss.

grexi 13y ago
Your QA doesn't have to install an extension. Imagine cross-browser or cross-device testing (desktop, mobile, even IE!) or imagine the feedback comes from your (development) customers. Usually, you'll get unstructured emails with near-zero screenshots / meta information.
- eitally 13y ago
  I hadn't considered non-desktop testing -- thanks for the idea. :)
  - grexi 13y ago
    Another use case of our customers: in-app bugtracking - they work day by day in the web app and can submit bug reports or feature ideas while they are working. Because of that, many papercuts can be fixed which would not have been reported normally.

strict9 13y ago

>Visual Bug Tracking: Understand what your user's mean! This is petty, but such an obvious misspelling/typo means I move on. If you can't polish copy details on the landing page, the product probably isn't polished either.

grexi 13y ago
Well, in fact it's just the result page of the Usersnap examples and no polished landing page. But I've corrected it for you!
- strict9 13y ago
  Remember that people scan and not read word for word. Because that text was large, I assumed it was a tagline. Regardless, prompt attention to feedback is appreciated and a sign of a successful business. Like the design otherwise, best of luck.
yeukhon 13y ago
Oh please. Give me a break. I have read typo and grammar errors on well published papers and those are the big guys in their fields. I am sure their products aren't polished either.
- strict9 13y ago
  Just because it's done doesn't mean it's OK. It's one of the quickest ways to lose credibility with potential customers and one of the easiest things to check for.
  - yeukhon 13y ago
    It is forgivable. You sound just like your username: strict. You have to be able to be flexible. Bugs every day in this world. Little forgiveness is what the world needs. Don't be so judgmental. Missing ' in a tagline is not a big deal at all.

overshard 13y ago

I'd love to use this service but as a freelancer who would get much more than 300 feedbacks a month the pricing schema seems completely off point and makes it impossible for me to use. I really hate companies that have tiered pricing, it's unfair to those who don't use all of their allocated tier and unfair to those who need much more and are fine with paying if I don't need to contact them, just implement a way for me to pay-per-feedback or something.

birdmanrad 13y ago

I prefer bugherd which doesn't limit submissions and is based on file storage instead.