I agree that they should just remove all the reviews at this point -- it's what a professional crisis management team would recommend, particularly since it's n

I agree that they should just remove all the reviews at this point -- it's what a professional crisis management team would recommend, particularly since it's not even their core business. It's always stunning to me how otherwise smart CEOs like this fail to recognize when they're in very deep shit. I mean, these guys are facing not only major civil penalties but also possibly criminal charges as well. This is an existential crisis for the company, and the attitude seems to be, "yeah, yeah, we'll take care of it". Is it just that he's surrounded by all "yes" men, and no one is telling him how bad this all is? And clearly they've not hired a crisis management team, since the first thing one would do is make sure the CEO doesn't stupid blab things to the press, such as: "But if they're going to reap the benefit of the free system, they need to be transparent about their performance."