Communicating with doctors via email is fairly standard. And it involves typing into an internet-connected browser - typically through a proprietary mail interf

Communicating with doctors via email is fairly standard. And it involves typing into an internet-connected browser - typically through a proprietary mail interface, not gmail. To the non-Hacker News reader, what these patients were asked to do by the startup must have looked very much like the communication they were already accustomed to having with their physician. (The alternative is to go into the doctor's office for a fee of $40-250 every time you have the simplest question.)