Very true. It's important to invest in strategic relationships, but sometimes you have to lay down the law. For example, many companies shirk their customer s

Very true. It's important to invest in strategic relationships, but sometimes you have to lay down the law. For example, many companies shirk their customer support duties, even on high ticket items. You wind up spending a disproportionate amount of time as a customer trying to mathematically prove that what you found is a defect, and not some undocumented bug. At some point, rather than seeing the world from their eyes, you have to say, "I need this fixed or I'm pulling the plug." These are outlier case though, and to your point, there is social debt every time you have to pull rank.