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But they act like jerks. With the exception of the session that is mentioned in this article, I'm going to have to disagree. To counter with my own anecdote i

by Zev 17y ago

But they act like jerks. With the exception of the session that is mentioned in this article, I'm going to have to disagree. To counter with my own anecdote in here, I work on a few apps (mac and iphone) and every time I went down to a lab to talk to an engineer directly, I was able to get help and have my problem solved. Issues ranged from bugs in Apple's code (with 10.6, and will be fixed by release) to App Portal/App ID issues, to bugs in my own code.

sachinag 17y ago
http://daringfireball.net/2009/05/diary_of_an_app_store_reviewer http://daringfireball.net/2009/05/diary_of_an_app_store_revi... This wouldn't have gotten the love it did if it didn't ring all-too-true to all-too-many people.
- GHFigs 17y ago
  Ringing true doesn't make it true. I’ve also learned that many of the problems aren’t intentional: many parts of Apple’s internal infrastructure are overloaded or extremely outdated, and they’re scrambling to keep up with their growth, often ineffectively. One major surprise was when an Apple employee told me that the App Store reviewers are not outsourced: they’re all direct, full-time Apple employees. Many of them work nights and weekends to keep up with the extremely high submission volume, and they’re constantly expanding the staff to keep up with the submission growth. Source? Why, the very same post that Gruber is quoting in this submission.
  - paulhart 17y ago
    My understanding, from a contact within Apple, is that the reviewers are indeed Apple FTEs. It wasn't clear if they were somewhere on the main campus or in one of the satellite buildings, but I was led to believe they are in Cupertino. Certainly some of the stats I was able to get from testers (thanks PinchMedia) suggest the testers have access to the AT&T network in the US. I could probably find IP addresses from Apple's /8 if people wanted to try to validate further.
- Zev 17y ago
  I'm not sure what point you're trying to make here. I mentioned the iPhone Dev Portal, and code-level issues having problems solved, not that the App Store was magically fixed with 5 minutes of talking to an engineer.
ankhmoop 17y ago
Apple, Inc., not its individual developers, treats iPhone developers horribly. As a rule, Apple shields itself with layer upon layer of corporate bureaucratic armor, and the value of WWDC is cutting through that nonsense. However, at the one session about the appstore submission process, Apple stonewalled developers.

by Zev 17y ago

sachinag 17y ago

http://daringfireball.net/2009/05/diary_of_an_app_store_reviewer http://daringfireball.net/2009/05/diary_of_an_app_store_revi... This wouldn't have gotten the love it did if it didn't ring all-too-true to all-too-many people.

GHFigs 17y ago
Ringing true doesn't make it true. I’ve also learned that many of the problems aren’t intentional: many parts of Apple’s internal infrastructure are overloaded or extremely outdated, and they’re scrambling to keep up with their growth, often ineffectively. One major surprise was when an Apple employee told me that the App Store reviewers are not outsourced: they’re all direct, full-time Apple employees. Many of them work nights and weekends to keep up with the extremely high submission volume, and they’re constantly expanding the staff to keep up with the submission growth. Source? Why, the very same post that Gruber is quoting in this submission.
- paulhart 17y ago
  My understanding, from a contact within Apple, is that the reviewers are indeed Apple FTEs. It wasn't clear if they were somewhere on the main campus or in one of the satellite buildings, but I was led to believe they are in Cupertino. Certainly some of the stats I was able to get from testers (thanks PinchMedia) suggest the testers have access to the AT&T network in the US. I could probably find IP addresses from Apple's /8 if people wanted to try to validate further.
Zev 17y ago
I'm not sure what point you're trying to make here. I mentioned the iPhone Dev Portal, and code-level issues having problems solved, not that the App Store was magically fixed with 5 minutes of talking to an engineer.

ankhmoop 17y ago

Apple, Inc., not its individual developers, treats iPhone developers horribly. As a rule, Apple shields itself with layer upon layer of corporate bureaucratic armor, and the value of WWDC is cutting through that nonsense. However, at the one session about the appstore submission process, Apple stonewalled developers.