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Here where I live, AMZ has partnered with some terrible delivery companies, and a lot of buyers are complaining about the awful shipping experience and are star
by xsace 13y ago
Here where I live, AMZ has partnered with some terrible delivery companies, and a lot of buyers are complaining about the awful shipping experience and are starting to look elsewhere. So I suppose that's correct, they need to handle that themselves.
- mikeash 13y agoThey use LaserShip for a lot of deliveries here. They seem to have improved lately, but they used to be tremendously bad. They'd deliver packages a day after their tracking system said they were delivered, they'd just lose stuff, once they delivered my package to the wrong city. On the flip side, I have to wonder if this is actually something of a benefit for Amazon. They get to save a ton of money by using a cheap delivery service, but the delivery service takes much of the heat for bad service. I'm a little annoyed with Amazon for using LaserShip, but I'm much more annoyed with LaserShip for sucking. If Amazon handled the delivery, they would have to do better just to get the same amount of satisfaction from me.
- smackfu 13y agoIt seems like Lasership is basically "some dude with a car". If you start measuring metrics in that situation, it tends to lead to people lying, like marking a package delivered when it isn't. Only 1% of people will actually complain. http://www.lasership.com/contact-us/independent-contractors http://www.lasership.com/contact-us/independent-contractors
- mikeash 13y agoThey really are hilariously unprofessional. They drive shoddy white vans with "PACKAGE DELIVERY" slapped on the side. It doesn't even say "LaserShip". The vans look like the kind of thing a pedophile would drive while looking for children to kidnap.