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Thanks for the suggestions. Phone support so far has been rarely used so it's really more of a sales point at the moment. In terms of scaling, it may well turn

by dmytton 17y ago

Thanks for the suggestions. Phone support so far has been rarely used so it's really more of a sales point at the moment. In terms of scaling, it may well turn out not to be a feasible option in the future but free customers can upgrade any time so it's worth keeping them happy :)

mrduncan 17y ago
Interesting to hear. I think it definitely adds a little bit of credibility to your service to be able to offer the free phone support (for as long as it's feasible anyway).