Very disappointed with the uplink speed. They claim to have 1 Gbps, but what I am getting to Europe is never more than 8mpbs which is awful (less than home DSL)

Very disappointed with the uplink speed. They claim to have 1 Gbps, but what I am getting to Europe is never more than 8mpbs which is awful (less than home DSL). Their ISP (Fibernetics) delivers much better uplink speed when tested, hence I guess speed is limited to their datacenter "Rack & Data" / on their VPS switches. Support ignored investigating my request by simply closing the ticket.. Will be seeking refund.