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I'm an OVH customer, and I find this unbelievably bad practice. This rant is a piece of polemic that only serves to legitimise their screw up. Not selling che

I'm an OVH customer, and I find this unbelievably bad practice. This rant is a piece of polemic that only serves to legitimise their screw up. Not selling cheap dedi's makes them entirely redundant.

deleted 13y ago
[deleted]
vidarh 13y ago
What rant? Unless you're seeing something different to me, it's a Q&A form text that calmly explains the problem they have encountered with their current business model, and how they are going about trying to figure out a model that will work for the long term. You are right, if the situation remains, it does make them redundant. On the other hand, if the turnover is too high to allow them to recover the cost of the new servers, they'll go bankrupt, so it is a problem they need to deal with one way or the other. The approach they've chosen is unusual, that is all.
- aroch 13y ago
  The text is almost verbatim from a post Oles made a month or so ago. It read someone what like rant, but mostly because Oles apparently can't write in French or English with proper grammar
  - clienthunter 13y ago
    Still, hardly my problem to figure that out and make allowances for it. It's his job to have it copyedited/run past someone in the company who is capable of empathy with customers.
    - aroch 13y ago
      I don't know, if you've been dealing with OVH for any length of time you should realize this is par for the course. OVH (in particular Oles) have always been brusque and unsympathetic to their customers whenever they've changed policies (usually with no consultation of their customers). OVH couldn't give two shits about your problems
- clienthunter 13y ago
  What annoys me I suppose is that the issue was entirely predictable. I now know there are customers who got in before the shutdown who now have a server with double my spec at half the price. Of course current customers were going to move if they could! Why this surprised anyone is beyond me. The shutdown locks loyal customers in to a worse deal, and this rant/article/whatever doesn't even come close to apologising for/mitigating that - it is exclusively concerned with the ramifications for OVH. I'm the customer, OVH is the variable that bends to my will, not the other way around. I'm eyeing up online.net now anyway, as I didn't know of them before. Now I do, and I have an insight into how the OVH mind works, I'm unlikely to ever use them again.
maaarghk 13y ago
Also an OVH customer and whilst I think the "shutdown" is annoying because I do want to buy another server from them (concurrently, not as a replacement), I don't agree that this is a rant at all nevermind a polemic, seems quite reasonable.
- clienthunter 13y ago
  Perhaps 'rhetoric' is a better word. I'm a predictably pissed off customer, the last thing I need from OVH is a lesson in business strategy. All I want from them is a fair plan for what they plan to do for me now they've gone and got my back up. I don't think that's unreasonable given that I'm one of many who has chosen to keep them in business, and the hand that giveth is the hand that taketh away.

I'm an OVH customer, and I find this unbelievably bad practice. This rant is a piece of polemic that only serves to legitimise their screw up. Not selling cheap dedi's makes them entirely redundant.

deleted 13y ago

[deleted]

vidarh 13y ago

What rant? Unless you're seeing something different to me, it's a Q&A form text that calmly explains the problem they have encountered with their current business model, and how they are going about trying to figure out a model that will work for the long term. You are right, if the situation remains, it does make them redundant. On the other hand, if the turnover is too high to allow them to recover the cost of the new servers, they'll go bankrupt, so it is a problem they need to deal with one way or the other. The approach they've chosen is unusual, that is all.

aroch 13y ago
The text is almost verbatim from a post Oles made a month or so ago. It read someone what like rant, but mostly because Oles apparently can't write in French or English with proper grammar
- clienthunter 13y ago
  Still, hardly my problem to figure that out and make allowances for it. It's his job to have it copyedited/run past someone in the company who is capable of empathy with customers.
  - aroch 13y ago
    I don't know, if you've been dealing with OVH for any length of time you should realize this is par for the course. OVH (in particular Oles) have always been brusque and unsympathetic to their customers whenever they've changed policies (usually with no consultation of their customers). OVH couldn't give two shits about your problems
clienthunter 13y ago
What annoys me I suppose is that the issue was entirely predictable. I now know there are customers who got in before the shutdown who now have a server with double my spec at half the price. Of course current customers were going to move if they could! Why this surprised anyone is beyond me. The shutdown locks loyal customers in to a worse deal, and this rant/article/whatever doesn't even come close to apologising for/mitigating that - it is exclusively concerned with the ramifications for OVH. I'm the customer, OVH is the variable that bends to my will, not the other way around. I'm eyeing up online.net now anyway, as I didn't know of them before. Now I do, and I have an insight into how the OVH mind works, I'm unlikely to ever use them again.

maaarghk 13y ago

Also an OVH customer and whilst I think the "shutdown" is annoying because I do want to buy another server from them (concurrently, not as a replacement), I don't agree that this is a rant at all nevermind a polemic, seems quite reasonable.

clienthunter 13y ago
Perhaps 'rhetoric' is a better word. I'm a predictably pissed off customer, the last thing I need from OVH is a lesson in business strategy. All I want from them is a fair plan for what they plan to do for me now they've gone and got my back up. I don't think that's unreasonable given that I'm one of many who has chosen to keep them in business, and the hand that giveth is the hand that taketh away.