I noticed that recently Apple stores are managed independently. Many actions / decisions being made really depend on the store. Personally, I needed an iphone

I noticed that recently Apple stores are managed independently. Many actions / decisions being made really depend on the store. Personally, I needed an iphone replaced and one local apple store decided NOT to even look at the iphone. Another apple store was very upfront: they looked at the damaged iphone, and offered an exchange for $200.