Setting your prices high is alleviating the symptoms without understanding the root cause. Most companies get troublesome clients because they’ve miscommunicat

Setting your prices high is alleviating the symptoms without understanding the root cause. Most companies get troublesome clients because they’ve miscommunicated their value preposition and didn’t set out clear rules that govern their business relationship. People tend to believe in the same fallacy about employees by saying you have to hire the absolute best. I think it’s a sign of laziness of management who rely on their employees to know what they’re supposed to do without every being clearly explained what you want them to do. When you make your expectations explicit, most people raise up to the challenge and perform beyond wildest imaginations. Unfortunately, that’s hard work on your (employer’s part). We’ve taken the same approach to qualifying clients—there are certain criteria that we look for and certain rules that we make expressly clear to every client before they agree to work with us. These have absolutely nothing to do with the depth of your wallet and yet, we get absolutely delightful clients time after time.