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And before it was Ev1Servers, what is now IBM, was RackShack. So, it was RackShack, ev1, ThePlanet, SoftLayer, IBM. We started as a dedicated customer with Rack

And before it was Ev1Servers, what is now IBM, was RackShack. So, it was RackShack, ev1, ThePlanet, SoftLayer, IBM. We started as a dedicated customer with RackShack, then on to a managed customer on ThePlanet. FWIW, we are on the same dedicated rack as when with ThePlanet, though SoftLayer tried to sell us on their "pod" solution (i.e. VPS). So, we are overpaying for our current hardware, but haven't had the stomach for another migration. Contrary to what the article states, small companies with already limited resources don't want to spend time moving a moderately complex infrastructure around, on top of the considerable work already on the table. But, yeah, GoDaddy engages in questionable practices. Automatically adding stuff to your cart (and/or making it confusingly easy for you to do so), bumping renewals to 5 years by default, and otherwise making their UI "consistently inconsistent" in ways that miraculously always seem to benefit them are part of the equation. To be pushy with upsells is one thing, but they take it a step further. These are kind of ingrained business practices and part of the same ethos that says selling IT services with sex is OK. It is hard to imagine them acquiring a company without that company getting at least a little of that stink on them.

Osiris 13y ago
GoDaddy is revamping and changing a lot of those billing practices. With new management, there is a push to simplify even at the cost of conversions with the hope that a better reputation will push further customer growth.
- unclebucknasty 13y ago
  That's promising. If you are willing to watch out for their gotchas, you can manage. And, they make some things super simple and relatively affordable (e.g. SSL certs). Having accumulated a good number of domains there over the years, I haven't wanted to switch. So, that shadier/confusing stuff is unnecessary. They have a chance to be a really good company. Glad to hear they are working on it.

Osiris 13y ago

GoDaddy is revamping and changing a lot of those billing practices. With new management, there is a push to simplify even at the cost of conversions with the hope that a better reputation will push further customer growth.

unclebucknasty 13y ago
That's promising. If you are willing to watch out for their gotchas, you can manage. And, they make some things super simple and relatively affordable (e.g. SSL certs). Having accumulated a good number of domains there over the years, I haven't wanted to switch. So, that shadier/confusing stuff is unnecessary. They have a chance to be a really good company. Glad to hear they are working on it.