Confirmed from someone who has been them for 4 years now. The only reason I had to (sadly) switch was because I needed fully blown unix machine with SSH access,

Confirmed from someone who has been them for 4 years now. The only reason I had to (sadly) switch was because I needed fully blown unix machine with SSH access, something that their offer was too pricey for me. But I had great time with HostGator. The nicest thing, other than their friendly knowledgeable tech support chat, was they many times they went off their ways to accommodate my needs like opening ports (sharing hosting), re-installing some mods, reconfiguring .ini files on the fly, etc.