What happens when the user downloads a PDF? Where does an app go after it is installed by the user? These choices have to be answered one way or the other. The

What happens when the user downloads a PDF? Where does an app go after it is installed by the user? These choices have to be answered one way or the other. The author of the article suggests that the company is better left answering these choices on behalf of the user. Why would the company be better qualified to answer these choices over their users? That makes absolutely no sense to me.