Sometimes I wonder if people act hostile to support staff from the get go in order to get a response so that they can build up an interesting communication hist

Sometimes I wonder if people act hostile to support staff from the get go in order to get a response so that they can build up an interesting communication history for a blog post. Seriously though, why not be nice first, and ask for the things you need, before saying you are gonna post publicly about something. You have to consider that maybe the person communicating with you is just a support flunky that doesn't know how to grab the data you need off of your disk images. Think of the amount of skilled labor they would need to expend to get your data off the disk images. Even if its just an hour, most engineers cost $80-100/hour. If you are paying $5/month for your basic Digital Ocean instance, that means more than a year worth of revenue on your account needs to be spent to make you whole, because you fucked something up and allowed a third party to exploit your server. If you don't make backups and don't administer your websites correctly, I think Digital Ocean will probably be happy to see you go, since you are probably a negative revenue customer in the long run. They send you to Amazon or Google with their blessings. edit: they should definitely have emailed you to let you know that they were suspending your account though.