To charge more money. However I also think a business expects a different level of tech support and response times to problems. Kings of ant hills (aka a lot

To charge more money. However I also think a business expects a different level of tech support and response times to problems. Kings of ant hills (aka a lot of small business owners) truly think they're the next steve jobs and demand gold level support for free. Also if you're running a small to medium business do you really want to be put in the same queue as little Tommy's grand mother down the street?