Spent 7 hours there once, waiting forever to do a simple business visa. Missed my flight and the next two. I hope it's improved since then. What I remember is

Spent 7 hours there once, waiting forever to do a simple business visa. Missed my flight and the next two. I hope it's improved since then. What I remember is this: A Japanese family was coming through. He was a company transfer of some kind, and had a cubic foot of paperwork with him. His English skills were minimal. I watched an agent harangue them for the better part of an hour about the state of their paperwork (which had clearly been prepared by a law firm that knew what they were doing, because everything they looked for was there, but screaming "where is it" at the hapless Japanese dude wasn't producing the precise document they wanted -- only looking at the cross-referenced tabs in the doc set would do that. Abruptly the verbal tirade stopped, and the "officer" blasted off in a huff, a sheaf of papers in her hand. 45 minutes later she returned, and yelled: "You SEE what you made me DO!!! Do you SEE this? There are supposed to be FOUR copies of this. FOUR!! You have THREE!! You're lucky I went back and copied this myself. If you EVER show up with paperwork like this again, I'll PUT YOU BACK ON A PLANE." Yeah. I said absolutely nothing after that. No complaining, no sir.