>And I agree, Deutsche Telekom in Germany is awful and incompetent when it comes to customer service. If only their network weren’t so goddamn great … (It feels

>And I agree, Deutsche Telekom in Germany is awful and incompetent when it comes to customer service. If only their network weren’t so goddamn great … (It feels like a reversal of the situation in the US: Their technology is great and they are very competent at building their infrastructure – but how they treat customers is the exact opposite of that. And when I say technology I mean the network, not the technology they use to interface with customers. Amusingly, you just described VZW in the United States. Fantastic network, absolutely awful at dealing with their customers.