4 ms·

Netflix employee raises the bar for awesome customer service

• chrisgd 13y ago
  Very cool. I especially liked the "I'm an engineer, not a navigator" line and response.
  • prateekj 13y ago
    Exactly! Big companies can learn a thing or two from this.
• duncan_bayne 13y ago
  ... while pushing the W3C to endorse DRM in HTML5. They might have good customer service, but trying to break the WWW more than makes up for it.