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What is your experience with GoCardless? How do they handle chargebacks?

• alexchamberlain 13y ago
  Do charge backs exost in a direct debit world?
  • PeterisP 13y ago
    Yes, and I'd say they are even harsher than for creditcards - i.e., return cash first and ask questions later. The DD system doesn't do dispute resolution - you can make DD's easily, but the customer can revert anything he 'didn't agree to' and that's it; and the EU rules allow doing that for at least 13 months (UK says unlimited, I'm not sure on that).
    • dangrossman 13y ago
      > Yes, and I'd say they are even harsher than for creditcards - i.e., return cash first and ask questions later. That's how it works with credit cards as well. You're always debited before you're even notified of the chargeback.