I've worked with users that are anywhere from 15 to 85. You've hit on a lot of key issues. Sometimes they ask questions like "What's a browser?" and then you ha

I've worked with users that are anywhere from 15 to 85. You've hit on a lot of key issues. Sometimes they ask questions like "What's a browser?" and then you have to remind yourself that the average middle America user is so far from the demands of a silicon valley user. Disclaimer: We make a solution in this space. http://eversnapapp.com http://eversnapapp.com I'm curious to get your thoughts on it. Well written piece.