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Thanks for the clarification, I didn't mean to be offensive, I was just quoting your term re 'tiny'. It looks to me as though the announcement, which may not b

by jaggs 13y ago

Thanks for the clarification, I didn't mean to be offensive, I was just quoting your term re 'tiny'. It looks to me as though the announcement, which may not be new (I'm not sure) indicates a new marketing push towards smaller retailers, but then I'm not involved enough to know for sure. And I would just say that Paypal has an awful reputation as far as their treatment of their customers, so I would perhaps be a little wary of putting too much reliance on themr for your switch?

saurik 13y ago
I didn't take it as an insult: just a misubderstanding. FWIW, I have loved PayPal. They actively improve things, tend to be easy to deal with, actually fix bugs you report (although not immediately, but it does happen), and I have an account manager who actually gets things done when I need stuff done. Even before I was large enough to warrant a personalized person (I currently do like 6-7 million a year via PayPal), I always found talking to their customer support simple. Frankly, I think most of the issues dealing with them are because people don't understand the payment processing business much and end up using PayPal's service for things that you shouldn't (preorders being a big one, which includes small conferences) and then freak out rather than attempting to work something out with PayPal (like, I got my account locked once: somehow I got it fixed in a couple hours).