Large orgs want guarantees and certainty, and so typically look for software support from other large organizations. Easier to hold IBM to account than a small

Large orgs want guarantees and certainty, and so typically look for software support from other large organizations. Easier to hold IBM to account than a small independent vendor who may have gone out of business by the time you need them. Yes, this is an expensive approach. Who is selling support for Puppet and Chef?