"at least they've been compelled to pick up a book, read it, synthesize it and draw their own conclusions" I suspect it's much more common that readers believe

"at least they've been compelled to pick up a book, read it, synthesize it and draw their own conclusions" I suspect it's much more common that readers believe they have received a reasonable review of the topic. Gladwell's critics are saying that he presents his work as such, but it is not. There's the problem.