4 ms·
The key point of your story is that your brother's definition of "higher quality" didn't mesh with the customer's. That's a problem. If people were satisfied
by michael_dorfman 17y ago
The key point of your story is that your brother's definition of "higher quality" didn't mesh with the customer's. That's a problem.
If people were satisfied with the product, changing the ingredients is definitely going to add risk. I worked for a food manufacturer, once upon a time, and we did extensive triangle testing even when sourcing ingredients from a new vendor.
People want quality. That doesn't mean their taste is the same as yours...
- joshu 17y agoTriangle testing?
- michael_dorfman 17y agoSorry, it's a common "term of art" in the food sciences. Basically, it is blindly tasting three samples, and trying to tell which one of the three is different. (The other two are the same.) So, if you are testing a new supplier, you can give the subjects two samples from the old supplier and one from the new supplier, and see if they can pick out the odd one with any kind of statistical significance. The key factor is that it is not attempting to measure "which tastes better", but rather, "which tastes noticeably different".
- joshu 17y agoNo need to apologize. Thank you for the explanation.
- jnorthrop 17y agoThe point I was trying to make is that the customer didn't want "better," they wanted the "same" even though it was crappy. The post I responded to seemed to want an example of that. On your points, I agree mostly but in this case people didn't want better quality. They liked the taste of the lower quality product.
- michael_dorfman 17y agoIn that case, it's not "lower quality product" now, is it? It may use ingredients that score better on certain metrics (low sodium, etc.) but these don't mean"better quality" in the sense that these consumers are interested in (the taste that they've come to like.)