On the Go project we frequently say "File an issue." That's because the issue tracker is the primary way we organize our work. If your issue isn't on the tracke

On the Go project we frequently say "File an issue." That's because the issue tracker is the primary way we organize our work. If your issue isn't on the tracker, then it's not visible to us. A lot of people take that as "File an issue and STFU." I guess that's because when your problem goes from being an active discussion thread to an issue labelled as "Priority-Later" you feel like you're being ignored. But the reality is that there's a practically infinite amount of work to do and a very small number of people to do it. Now that I think about it, this seems to be the main reason people resent being redirected to the "proper channels." Because they know they're not going to get special treatment. They'll just have to wait until their problem reaches the top of the pile. (And maybe it never will.)