I was just thinking recently how good customer service is for McDonald's and fast food as a whole. McD's has 'served billions and billions' and scaled their wor

I was just thinking recently how good customer service is for McDonald's and fast food as a whole. McD's has 'served billions and billions' and scaled their workforce to an impressive extent while still retaining food safety and decent customer service. A philosophy of technology professor in college loved to use them as an example as the pinnacle of engineering, from supply chain down to point-of-sale. And while minimum wage might seem demeaning, they invest a lot more in people than many companies and (sadly) is one of a few good employers in many towns.