I don't disagree with anything in this article on principle, but we should remember that 37 Signals is a small company with stellar employees, and Best Buy (and

I don't disagree with anything in this article on principle, but we should remember that 37 Signals is a small company with stellar employees, and Best Buy (and others) are very, very large companies where not everyone is a superstar. You don't necessarily manage those two organizations the same way.