Product is also a defined word [1]. I do understand what you're getting at but I disagree about the overlap you allude to. The ToS does delineate the differenc

Product is also a defined word [1]. I do understand what you're getting at but I disagree about the overlap you allude to. The ToS does delineate the difference between Services and hardware (Product). Failure in the firmware or software on the Product following an automatic update is clearly not an issue with Services (note deliberate capitalisation). I'd say the terms are pretty 'clear' about the differences in Services/Product but, as with all ToS, you need a fairly high reading level and sufficient time to properly understand them. That's why I put clear in quote marks. You may be arguing that they could be expressed in more human terms but that doesn't make them any more specific. [1] "Nest hardware products ('Products')"