> The biggest improvement they could make in the short term is setting up a light weight version so you can just enter the needed information to view your plans

> The biggest improvement they could make in the short term is setting up a light weight version so you can just enter the needed information to view your plans/options prior to the signup/verification process. Washington's site did just that. Still blew up. For the first couple of days, just trying to get available plans didn't actually work. There aren't that many websites out there that experience the kind of traffic levels the exchanges have. Those that do have mostly grown (if sometimes quite quickly) to those levels, not launched with them on day 1. Competent people with prior experience scaling to these levels are (over-)employed with high compensation. They didn't work on these sites.