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I'm surprised they don't have a separate system for their own staff to use when doing signups over the phone and in person. From all the articles it sounds lik
by saluki 13y ago
I'm surprised they don't have a separate system for their own staff to use when doing signups over the phone and in person. From all the articles it sounds like staff are going through the main healthcare.gov to attempt signups.
The biggest improvement they could make in the short term is setting up a light weight version so you can just enter the needed information to view your plans/options prior to the signup/verification process. Then once you've decided on a plan go into the signup process.
A lot of traffic is probably just people comparing prices, deductibles, etc putting unnecessary strain on the signup system.
It seems odd that you can't even view the log in page when you click log in on the home page.
Definitely looking forward to details about the site, backend, db, hosting, traffic, etc . . . once everything shakes out.
- nknighthb 13y ago> The biggest improvement they could make in the short term is setting up a light weight version so you can just enter the needed information to view your plans/options prior to the signup/verification process. Washington's site did just that. Still blew up. For the first couple of days, just trying to get available plans didn't actually work. There aren't that many websites out there that experience the kind of traffic levels the exchanges have. Those that do have mostly grown (if sometimes quite quickly) to those levels, not launched with them on day 1. Competent people with prior experience scaling to these levels are (over-)employed with high compensation. They didn't work on these sites.