I'm currently on my second project and for both (and everything else) I use two tools: Xmind Mind Mapping: I paid like 120 bucks for it, now they decided to op

I'm currently on my second project and for both (and everything else) I use two tools: Xmind Mind Mapping: I paid like 120 bucks for it, now they decided to open source it (that I did not like much, but now you can get it for free!) Their software is amazing. http://www.xmind.net/ http://www.xmind.net/ MacJournal: Quick notes, texts, transcripts, voice notes, video notes, etc I have in there. They have full screen writing which is amazing. http://www.marinersoftware.com/sitepage.php?page=85 http://www.marinersoftware.com/sitepage.php?page=85 First stage UIs: Balsamiq. http://www.balsamiq.com/ http://www.balsamiq.com/ Final UIs and documentation: Axure Pro (Windows only :( ) (VMWare anyone :) ) http://www.axure.com/ http://www.axure.com/ Creating manuals, customer support and FAQ: ScreenSteps. (I cannot recommend this software enough! AMAZING) http://www.bluemangolearning.com/screensteps/ http://www.bluemangolearning.com/screensteps/ Project Management: Merlin. Fantastic software. http://www.projectwizards.net/en/ http://www.projectwizards.net/en/ Sales and CRM: Daylite. Just started using it. Very powerful, but the learning curve is steep. http://marketcircle.com/ http://marketcircle.com/ Remote team work: Basecamp and Campfire. www.37signals.com If everything else fails: a pen and paper :) Hope this helps