I can't comment on the poisonous nature of the community but what I have noticed is that at some point its taken for granted that the open source solution will

I can't comment on the poisonous nature of the community but what I have noticed is that at some point its taken for granted that the open source solution will be very stable and solid. It seems (and this is just entirely my opinion) that it is forgotten that people are doing this out of their own goodwill and are not necessarily being paid for it and really have no contractual obligation to keep doing what they are doing. It's almost the worst of both worlds. You get all the responsibility for having your open source project be considered at the same level as a commercial solution but without it actually being a commercial solution.