I'm not sure if this is true. The picture accompanying the article shows the reporter using what looks like his personal email address [1]. I guess he could hav

I'm not sure if this is true. The picture accompanying the article shows the reporter using what looks like his personal email address [1]. I guess he could have signed it with his company and job title information. Either way, I don't think one anecdote is enough to change my view that all wireless companies are horrible. [1] http://www.bizjournals.com/jacksonville/blog/2013/03/t-mobile-blog-customer-service.html?s=image_gallery http://www.bizjournals.com/jacksonville/blog/2013/03/t-mobil...