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This reporter wasn't entitled to get out of his contract early. Either he was too lazy or stupid to know when his contract was ending (a dangerous thing for a
by harshreality 13y ago
This reporter wasn't entitled to get out of his contract early. Either he was too lazy or stupid to know when his contract was ending (a dangerous thing for a journalist writing articles to inform the masses), or he knowingly pressured T-Mobile into letting him switch to a contract-free plan early. He thought he was special (he had the power to write a misleading, negative article about T-Mobile if they didn't cave, or a positive one if they did). If that's not an improper sense of entitlement, I don't know what is.
- ZoFreX 13y agoDid you read the article? He admits that he was mistaken, obligated to pay the amount, and was willing to do so.
- harshreality 13y agoDid you? That was at the very end, after he'd insisted T-Mobile was wrong about when his contract was ending, and had emailed the CEO about it, only to be told again that he was wrong. Why would a reporter call customer service to ask whether he could switch plans? Wouldn't he look at his contract?
- indymike 13y agoIt's ok to ask the other party to modify a contract. The other party is under no obligation to do so, but sometimes doing a modification makes sense.
- jeza 13y agoEveryone's entitled to get out of their contract if the other party agrees to terminate it. Regardless of whether they knew he was a reporter or not, I wonder if they figured they'd already made a buck from this customer (he only had six months left or $200 to pay out) and perhaps they just have more to gain by keeping him happy by releasing him from his contract. Therefore increasing the chances that the customer will stay with them in the long run and perhaps even tell his friends about it.