When I worked at GS a few years ago, they often talked about the "high tech" and "high touch" parts of banking. You're right that transactional, lower-value ac

When I worked at GS a few years ago, they often talked about the "high tech" and "high touch" parts of banking. You're right that transactional, lower-value activities like basic commercial banking, credit settlement, mortgage origination, etc. are at their core, technology problems, but a lot of banking, especially on the higher, relationship-driven end (private banking, investment banking) is more about customization and individual client service than technology. Mentioning it because I find that model (tech vs. touch) useful.