I've worked at one of the largest Bank's in the US for the last fifteen years, and I pretty much agree with the author. I first discussed this with a co-worker

I've worked at one of the largest Bank's in the US for the last fifteen years, and I pretty much agree with the author. I first discussed this with a co-worker ten years ago and at that time I took the contrarian position but looking back now I think he was right even then. This is a huge shift in culture and focus but its recognized pretty much across the board, even I think by the majority of people who will not be able to adapt and will be left behind.