It's flagrant now that we know the story. There's no argument there. It was not so clear when the story first broke. I think the whole point of this is the leng

It's flagrant now that we know the story. There's no argument there. It was not so clear when the story first broke. I think the whole point of this is the lengths one has to go to just to get a clear answer. Not to mention, they had a service specifically designed for what he was doing. They easily could have converted him over to that one instead of cutting him off with nothing more than a vague, canned email about violating terms of service. This is a bad way to treat customers any way you look at it. I think it's important to treat all customers well-- even the ones you're ending a relationship with.