Yeah, this is just a proof-of-concept that our intern made. It can definitely be extended to cover any & all hotel reviews that are publicly accessible. As for

Yeah, this is just a proof-of-concept that our intern made. It can definitely be extended to cover any & all hotel reviews that are publicly accessible. As for the staff issue - the classification goes by semantic chunk, rather than by sentence, since sentences can cover different semantic topics e.g. "The staff were great, but the beds were too hard." But I agree, sometimes it looks a bit ... off. Your weighting idea is also a good one too. Maybe introduce some sort of decay factor and weight the scores accordingly. In fact, that might be good feedback for the hotel to see how their ratings have changed over time. Thanks for the feedback.