I'm a Mongo customer. Their customer service is probably the best I've had from an Enterprise vendor in terms of response time and general quality. Unfortunat

I'm a Mongo customer. Their customer service is probably the best I've had from an Enterprise vendor in terms of response time and general quality. Unfortunately, the product itself is so poor I am forced to get the support, and even then I've managed to stump their senior engineers quite a bit with my "impossible" problems.