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Agreed, this is an excellent apology. No "sorry if you were upset" conditional apologies here, just a straight up "here is where we dropped the ball, and here i
by sjtgraham 13y ago
Agreed, this is an excellent apology. No "sorry if you were upset" conditional apologies here, just a straight up "here is where we dropped the ball, and here is what we have fixed so it doesn't happen again; we're sorry".
Brilliantly handled.
- ars_technician 13y agoExcept it doesn't actually have the "we're sorry" part. :-)
- r00fus 13y agoAnd the new policy is backdated... which just happens to cover those folks who complained about getting tshirts.
- simonebrunozzi 13y agoThat's the genius part. Super smart. Well played.