I agree with the idea but not the don't be specific. The main thing I'd say about "maintenance agreements" is make it clear what they are and aren't getting. D

I agree with the idea but not the don't be specific. The main thing I'd say about "maintenance agreements" is make it clear what they are and aren't getting. Does it cover upgrades to work with new versions of another OS/framework/database whatever? Does it cover new functionality? Does it cover bug fixes? If so is there an SLA? Is it limited in some way? X incidents? Y hours of your time? There are such a range of these things that if you're not careful you end up with disappointed customers when it could easily have been avoided. That's not to say it has to be comprehensive. Corporate organisations will pay a lot for a small amount of peace of mind, but make it clear.