Hi, I am OP and nope, I am not the author of the bookmark thing nor am I related to him in anyway. I am, however, someone who unintentionally empathized with t

Hi, I am OP and nope, I am not the author of the bookmark thing nor am I related to him in anyway. I am, however, someone who unintentionally empathized with the author of the bookmark thing and posted my anguish. I am now learning a lot from this discussion. I thanks you for your detailed comment and I particularly liked two statements you made: 1. To the author of the Bookmark, I didn't exist, or in a way more relevant to a developer, the disgruntled user whose opinion is valuable in improving the product never reached the developer. 2. A criticism is better than negligence. Almost always. I'll keep these in mind forever when evaluating something for someone else from now on. No matter how small, a single line of feedback can lead to some powerful changes, sometimes. Personally, I'll ensure that I'll always craft this constructively but if I'm on the receiving end I won't take it personally if someone chooses not to. :) As for the original author of the bookmark thing, he is a far better man than I. He has responded very calmly and respectfully to all the jeering/criticism and I continue to remain in awe of him. I still have a lot to learn, I guess.