I can't count how many tickets I've closed by saying "This is lower priority than X, Y and Z. We will address it, but not this very second." Then, two weeks la

I can't count how many tickets I've closed by saying "This is lower priority than X, Y and Z. We will address it, but not this very second." Then, two weeks later, going over to the person to gather more information about the ticket, it's suddenly not required any more.