I worked on the first Microsoft product to ship with the "sorry, the program has crashed, please report it" dialog box. (MSN Explorer, if you're curious.) Very

I worked on the first Microsoft product to ship with the "sorry, the program has crashed, please report it" dialog box. (MSN Explorer, if you're curious.) Very soon I had thousands of reports of crashes in a system service that were clearly not the fault of our app. I took the reports to the other team to get the problem fixed, and their initial response was "no users have reported it, and it's never happened in our test lab, so we'll make it a low-priority bug". (!!!) Thank goodness for the internet...your app/device can report its own problems rather than waiting for your users to do it. (BTW: MS product teams did quickly regroup to prioritize actual crash reports over the test lab.)