Unfortunately one cannot assume the opposite either: that just because your unit broke, others have broken, or many others have broken. You buy thousands of th

Unfortunately one cannot assume the opposite either: that just because your unit broke, others have broken, or many others have broken. You buy thousands of things in your lifetime; odds are that at least one will suffer some kind of freak failure, or even repeated failures. In this case the manufacturer is in a position to have more evidence, at least in principle, even if they might be inclined to ignore it. In my own experience, if Google didn't turn up other instances of my problem, the issue was extremely rare or caused by some unique quirk in my environment.