Sorry, no. "I should be grateful if they screw us over, because they're getting us from point A to point B" isn't really good enough. Sure, it's easier than g

Sorry, no. "I should be grateful if they screw us over, because they're getting us from point A to point B" isn't really good enough. Sure, it's easier than going by carriage in the old days,or from some true third-world airports. And I'm not one to complain when unavoidable things happen (e.g. people sleeping everywhere when the weather backs up). But equally, when the airports have (a) a functional monopoly and (b) fairly simple, low-hanging fruit choices to make life more comfortable (e.g. plugs, wifi, reasonable places to wait), and (c) they spend money on "improvements" that do nothing or degrade service (bigger TVs screaming at me? Really?), then it's worth not being complacent about it.