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Here's a question: Upon learning that many of your customers are unhappy and believe themselves to have been tricked into subscribing, do you: a) change the p

Here's a question: Upon learning that many of your customers are unhappy and believe themselves to have been tricked into subscribing, do you: a) change the process, or b) defend the process?

unclebucknasty 13y ago
Exactly. The fact that they have devised what appears to be a canned response for the issue is telling.