4 ms·

Totally not the case that you get your money back, at least with WellsFargo Visa, they will investigate to determine whether your card was used by some other pa

Totally not the case that you get your money back, at least with WellsFargo Visa, they will investigate to determine whether your card was used by some other party. Saying, "I didn't read the terms of the agreement" is not grounds for a chargeback. What's worse is when you've signed up for a One year recurring payment and you have to jump through hoops to cancel such as a registered letter to cancel. Wells fargo will refuse to cancel for you, saying it is between you and the vendor. Further to that, you can't even cancel your credit card, as Wells Fargo will transfer the recurring charge to a new card. About the only way I could figure out how to get out of that type of recurring scam is to just cancel my bank account.

bitJericho 13y ago
And that's why you shouldn't bank at Wells Fargo.
- rschmitty 13y ago
  WF is fine, its just that parent thought his WF Visa was the same thing as an actual Visa that comes with actual protection Remember, never use debit cards.
  - canvia 13y ago
    A locally based credit union will provide better and more flexible support than any big chain bank. Plus you get to use any credit union ATM anywhere (there's a CO-OP network ATM in every 7-11) for free, and most refund some amount of ATM fees every month.
    - untog 13y ago
      But a Credit Union debit card has just the same weaknesses as a Wells Fargo one.
haimez 13y ago
That's why you should use a credit card and not a debit card for online purchases. If you dispute the charge, it's their money instead of yours that they're recovering.
- pm90 13y ago
  Precisely. But I'm thinking that the OP's GF, being a foreigner, probably did not have an American CC (no credit history etcetc), so for people like her, there is just no choice....
arbuge 13y ago
Chase is also being a hard ass about charge backs these days...
jseliger 13y ago
Wells fargo will refuse to cancel for you, saying it is between you and the vendor. Further to that, you can't even cancel your credit card, as Wells Fargo will transfer the recurring charge to a new card. That's not been my experience with AmEx. Some scammy company began billing me for monthly charges, and I couldn't get anywhere through the telephone number listed on the bill. I called AmEx, disputed the charges, and got all the money back—but the company kept charging me every month anyway! AmEx said they'd put a block on the company, and since then I've been fine.
- kyllo 13y ago
  AmEx has a unique "no questions asked" chargeback policy. That's why people use AmEx cards despite that their interchange fees are higher, they aren't accepted everywhere, and they're harder to qualify for.
- rickyc091 13y ago
  I can't speak for Wells Fargo, but I've had zero problems issuing charge backs with Chase Signature. I generally file a claim on their ridiculously unpleasant web form and I get temporarily reimbursed immediately while they investigate the issue.
  - ghshephard 13y ago
    Yes - that's the way it works with Wellsfargo. You are not required to pay the charge until they've completed their investigation. But, as long as the vendor has evidence that you submitted the card number, and that the vendor documented the recurring charge, and you agreed to the charge - you are responsible for the charges on your card.
aestra 13y ago
How can WellsFargo transfer a recurring charge to a new credit card? That makes no sense. How can they associate old card with new card? That means if there was fraud going on WellsFargo would have no way of stopping it ever. It also sounds like you are talking about a debit card, and not a credit card, and it sounds like you gave a scammer your bank account number, not debit card number. Those are just guesses.
- dan_manges 13y ago
  There's a service available called Account Updater that provides merchants with updated credit card numbers. It's intended to be a convenience for both merchants and consumers. http://usa.visa.com/merchants/products-services/processing-solutions/account-updater.html http://usa.visa.com/merchants/products-services/processing-s...
dataminded 13y ago
I can confirm that Bank of America is great about this on the debit side (though I have started using a credit card for online purchases). BoA gave me my money back instantly, stopped charges from the vendor and went off to investigate.

bitJericho 13y ago

And that's why you shouldn't bank at Wells Fargo.

rschmitty 13y ago
WF is fine, its just that parent thought his WF Visa was the same thing as an actual Visa that comes with actual protection Remember, never use debit cards.
- canvia 13y ago
  A locally based credit union will provide better and more flexible support than any big chain bank. Plus you get to use any credit union ATM anywhere (there's a CO-OP network ATM in every 7-11) for free, and most refund some amount of ATM fees every month.
  - untog 13y ago
    But a Credit Union debit card has just the same weaknesses as a Wells Fargo one.

haimez 13y ago

That's why you should use a credit card and not a debit card for online purchases. If you dispute the charge, it's their money instead of yours that they're recovering.

pm90 13y ago
Precisely. But I'm thinking that the OP's GF, being a foreigner, probably did not have an American CC (no credit history etcetc), so for people like her, there is just no choice....

arbuge 13y ago

Chase is also being a hard ass about charge backs these days...

jseliger 13y ago

Wells fargo will refuse to cancel for you, saying it is between you and the vendor. Further to that, you can't even cancel your credit card, as Wells Fargo will transfer the recurring charge to a new card. That's not been my experience with AmEx. Some scammy company began billing me for monthly charges, and I couldn't get anywhere through the telephone number listed on the bill. I called AmEx, disputed the charges, and got all the money back—but the company kept charging me every month anyway! AmEx said they'd put a block on the company, and since then I've been fine.

kyllo 13y ago
AmEx has a unique "no questions asked" chargeback policy. That's why people use AmEx cards despite that their interchange fees are higher, they aren't accepted everywhere, and they're harder to qualify for.
rickyc091 13y ago
I can't speak for Wells Fargo, but I've had zero problems issuing charge backs with Chase Signature. I generally file a claim on their ridiculously unpleasant web form and I get temporarily reimbursed immediately while they investigate the issue.
- ghshephard 13y ago
  Yes - that's the way it works with Wellsfargo. You are not required to pay the charge until they've completed their investigation. But, as long as the vendor has evidence that you submitted the card number, and that the vendor documented the recurring charge, and you agreed to the charge - you are responsible for the charges on your card.

aestra 13y ago

How can WellsFargo transfer a recurring charge to a new credit card? That makes no sense. How can they associate old card with new card? That means if there was fraud going on WellsFargo would have no way of stopping it ever. It also sounds like you are talking about a debit card, and not a credit card, and it sounds like you gave a scammer your bank account number, not debit card number. Those are just guesses.

dan_manges 13y ago
There's a service available called Account Updater that provides merchants with updated credit card numbers. It's intended to be a convenience for both merchants and consumers. http://usa.visa.com/merchants/products-services/processing-solutions/account-updater.html http://usa.visa.com/merchants/products-services/processing-s...

dataminded 13y ago

I can confirm that Bank of America is great about this on the debit side (though I have started using a credit card for online purchases). BoA gave me my money back instantly, stopped charges from the vendor and went off to investigate.